Artificial intelligence is shifting the goalposts for contact centres, thanks to the growth in chatbot availability and capability, says Bruce von Maltitz, director of 1Stream.
New tech and workplace trends are nudging local businesses to assess whether their work spaces are future-proof in terms of technology, collaboration, creativity and efficiency, says Afrika Tau, Chief Commercial Officer.
If you're looking to scale your business, make sure you have a responsive and easy-to-use mobi-site, says Mophethe Moletsane, GM for Digital Commercial Management at MTN Group.
Automated disbursement recovery?and?digital content management?solutions can help law firms capture more revenue and reduce operating costs, says?JP Lourens, software and solutions product manager at?Kyocera?Document Solutions SA.
?