When true transformation happens, new value is unlocked and the business may even change direction, sometimes quite markedly, says Jaco Viljoen, agile consultant at IndigoCube.
Digital services journey a business imperative for telcos
To derive new revenue from the value of data flowing through their data pipes and that of their competitors, traditional CSPs need to create new digital services rapidly, says Philip Stander, MD of Globetom.
Aspect has released the 2017 Agent Experience Survey, showing the symbiotic relationship between human and robot in a contact centre environment. [Local rep: Ocular Technologies]
There's a shift across the corporate landscape as companies determine what role they are set to play going forward, says Mohamed Cassoojee, VP and country manager at Software AG SA.