Webhelp SA is leading the way in customer management solutions

Issued by Webhelp
Johannesburg, 12 May 2014

Today, companies think they are doing well by offering their customers several channel choices for contact. But this isn't enough. These companies need to think again before patting themselves on the back.

Unless those channels are connected - so that conversations and transactions started on one can be continued on another - the customer experience is likely to be disappointing, cost more than it should to deliver, and generate less revenue than it might.

The truth is customers expect you to interact with them across a range of channels. They'll only be impressed if you can follow them from one to the next. In the paper you can download below, we'll examine what a truly omni-channel experience should feel like, why it's good for business, and the steps needed to achieve it.

Webhelp Group

Webhelp has revenues in excess of 490 million euros, with 45 centres serving more than 150 clients across the world. The Webhelp Group has been an innovator in omni-channel management, having begun life in the year 2000 providing real-time online assistance to Europe's early but fast-growing community of Internet users. Today, Webhelp operates from 10 locations across the UK and 35 across mainland Europe and Africa, providing multi- and omni-channel services to some of the world's most progressive brands and businesses, including EE, BT, Cisco, FedEx, Groupon, Office Depot, Photobox, Sky and Vodafone.

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