Users want Web 2.0
Research released today by WorkLight indicates a strong desire for Web 2.0 banking tools among customers, says CRMToday.
The company, which enables secure use of consumer Internet tools for business, revealed that a staggering one in four Facebook users would consider leaving their bank to be able to obtain online banking through Web 2.0 gadgets.
Polling Facebook users between the ages of 18 and 34, the survey also determined that nearly half of those asked would take advantage of secure Web 2.0 gadgets for online banking.
NZ Web banking increases
The ease of accessing banking services after hours has seen a big jump in New Zealanders embracing online banking, says nzherald.co.nz.
A Nielsen survey shows a 62% jump in Internet banking over the past three years. Telephone banking has also risen, up 13%, while branch visits are down 23%.
Nielsen spokesman Donald Sheppard says most branch visits are now for deposits and people seeking banking advice.
ING goes completely online
Branchless retail bank ING Direct has led the way in using anti-money-laundering identification processes to come up with a method for opening an account purely online, says Australian IT.
The Dutch bank has claimed bragging rights for the first end-to-end online account opening facility in Australia, with its new service.
Other banks are expected to follow ING Direct's lead, which uses an almost instant online identity verification process instead of the traditional 100-point security check to allow customers to open savings and term deposit accounts.
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