Touchline Media upgrades call centre

Issued by Blain Communications for Spescom
Johannesburg, 28 Feb 2006

Touchline Media, a subsidiary of the Media 24 group, has invested in call centre technology from Spescom DataFusion - the contact centre operation of the JSE- and Nasdaq-listed Spescom group.

Touchline Media's subscriptions department purchased an Avaya MultiVantage platform (S8500 with G650s) with a call centre for 23 agent and 50 back office.

"The key factors motivating this investment were Avaya's robust and stable platform, augmented by the ease of administration and support services provided by the system," says Paul Fick, MD of Spescom DataFusion.

Touchline's subscriber contact centre handles all calls around subscriptions, renewals and promotions, for the different magazine houses within its stable. The Avaya architecture fits Touchline Media's vision for the future and can at any stage accommodate its future endeavours.

The installation, which was completed at the end of 2005, has proven to be highly successful.

Spescom

Spescom, a Proudly South African company, is a multinational technology innovator with direct operations in the US, UK and South Africa.

The group is publicly listed on the JSE Limited (Spescom Ltd), and on the NASDAQ OTCBB : SPCO (Spescom Software Inc).

Spescom is an information and communications technology company focused on the various aspects of enterprise content management.

The group provides products and solutions to connect to the network economy, as well as enterprise software to manage information and knowledge.

Specifically, Spescom supplies solutions in the areas of access network, enterprise information management, multimedia transaction recording, broadcast and customer contact centres.

Spescom markets its products worldwide through appointed partners and distributors under the eB brand for its enterprise software, and the DataVoice brand for its multimedia transaction recording solutions.

eB is sold internationally by US-based Spescom Software Inc.

Spescom's global customer base consists of multinational organisations including leading enterprises in the utilities, telecommunications, transportation, financial, banking and insurance sectors.

Worldwide, customers include Siemens, British Telecoms, Network Rail (formerly Railtrack), Lloyds of London, Barclays Bank, Abbey National Bank, WH Smith, Caterpillar, Bechtel, AmerenUE, Entergy, Bombardier, Ocean Energy, Sempra Energy, Telkom, SABC, Old Mutual, Eskom, Transnet and First National Bank.

For more information on Spescom, please visit www.spescomsoftware.com and www.spescom.com.

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