Johannesburg, 08 Mar 2016
Global digital transformation specialist Striata has made its Secure Document Repository (SDR) available for general release. The SDR provides a secure, convenient, online location for organisations to store documents where they can be accessed by either customers or the representatives servicing those customers.
The SDR plugs into the existing interfaces that customers use to interact with a company - mobile, Web portal, e-mail or the customer service centre.
For example, if customers receive an encrypted invoice by e-mail, and want to compare it to the previous month's invoice, they can click on a link in the secure attachment, authenticate themselves and retrieve the document from the SDR.
Alternatively, they can log on to the company's secure Web portal and retrieve the document they need; they can do the same via mobile app, or they can call the call centre and an agent can then view the document and respond to any queries the customers may have.
Documents are encrypted by Striata's platform when stored to ensure they can only be securely accessed, and retrieval of a document from the repository requires the user to login using the appropriate security details. Documents can be encrypted both at a database and an individual level.
The SDR is cloud-ready and can be deployed on-site or as a software as a service option. It supports any type of electronic document format (PDF, HTML, images, etc,) and uses smart compression technology to minimise storage requirements.
SDR requires minimal set-up and customisation, unlike many document management platforms, and offers easy integration via a common API.
Business benefits include:
* Business continuity - documents can be easily replicated for redundancy purposes.
* Cost savings and customer service - customers can serve themselves rather than using slower, more expensive channels.
* Scalability - the solution is enterprise-grade and designed for a clustered database environment.
* Efficiency - the compression technology results in storage space savings.
* Compliance - built-in encryption meets requirements for customer data to be securely stored.
* Ease of access - search capabilities are built in to the solution.
The SDR, says Striata CEO Michael Wright, is a complementary solution to Secure Document Delivery (SDD) and enables customers to pull documents as required, where the SDD pushes documents, like invoices and statements, to customers securely and electronically by e-mail: "The ability to access secure, digital documents is assisting organisations to move to paperless environments, with the cost and security benefits that such a move enables. The combination of SDD and SDR enables Striata to deliver a comprehensive digital customer communication solution to its clients," comments Wright.
Striata has recently been recognised by Gartner as a Niche Player in the Gartner Magic Quadrant for Customer Communications Management Software (2015). In its report, Gartner estimates: "CCM was an $800 million market for fiscal year 2014, and it is expected to show a compound annual growth rate of 9.8% from 2015 to 2020. Cost optimisation remains one of strongest drivers for CCM - more than 70% of the customers Gartner surveyed reported that their top goal for implementing CCM was reducing the costs associated with printing and postage. This means a shift away from print to electronic communications" [from Gartner, Inc. Magic Quadrant for Customer Communications Management Software, 2015, Karen M. Shegda, Kenneth Chin, Pete Basiliere, December 21, 2015]
Michael Wright: Chief Executive Officer, Striata
Michael Wright founded Striata in March 1999 with a view to build a global software business.
Wright is a pioneer of the Internet industry. He speaks regularly on the use of e-mail as a business tool and customer communication method. Wright has received numerous awards over the past 12 years in e-mail marketing, including: "Direct Marketer of the Year" by the DMA, and he was a finalist in the "IT Personality of the Year" awards.
Before the formation of Striata, Wright was the managing director of VWV Interactive. He began his working career with PricewaterhouseCoopers, where he became a principal manager in the Consulting & Assurance Services (CAS) and was responsible for both Internet Strategy & Services and Business Information Services.
Wright is a Chartered Accountant. He served on the South African Institute of Chartered Accountants' (SAICA) IT steering committee. He is a founding member and past Chairman of the Audit Bureau of Internet Standards (ABIS).
Wright is also the founder and executive chairman of the South African Chapter of First Tuesday, the "Global Thought Leadership Network".
Wright is now one of the world's foremost experts on e-billing adoption tools and techniques. He routinely consults and speaks on driving paperless processes in large organisations.
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