Standard Bank purchases solution from Spescom

Issued by Blain Communications for Spescom
Johannesburg, 04 May 2006

Standard Bank has purchased a Web-based DataVoice Libra recording solution from Spescom DataFusion, for deployment in the Fraud Department of the Card Division contact centre.

The Libra recording solution will be used to record all calls of the 120 agents in the contact centre, which will be stored in a database on the recorder.

The solution was tailored to integrate tightly with the telephony environment to facilitate easy retrieval of calls based on called and originating telephone numbers.

Spescom DataFusion MD, Paul Fick, says the solution supplied to Standard Bank shows Spescom's commitment to addressing all requirements of its customers through rapid and efficient customisation of its proven recording technology.

Spescom

Spescom, a Proudly South African company, is a multinational technology innovator with direct operations in the US, UK and South Africa.

The group is publicly listed on the JSE Limited (Spescom Ltd).

Spescom is an information and communications technology company focused on the various aspects of enterprise content management.

The group provides products and solutions to connect to the network economy, as well as enterprise software to manage information and knowledge.

Specifically, Spescom supplies solutions in the areas of access network, enterprise information management, multimedia transaction recording, broadcast and customer contact centres.

Spescom markets its products worldwide through appointed partners and distributors under the eB brand for its enterprise software, and the DataVoice brand for its multimedia transaction recording solutions.

eB is sold internationally by US-based Spescom Software Inc.

Spescom's global customer base consists of multinational organisations including leading enterprises in the utilities, telecommunications, transportation, financial, banking and insurance sectors.

Worldwide, customers include Eskom, Blake & Associates, Nedcore, Auto & General, IBM, First National Bank, Wesbank, Cell C, Old Mutual, Direct Axis, ICG, Siemens, National Bank of Dubai, Telecom Austria, Lloyds TSB, National Bank of Kuwait, Dubai Police, WHSmith, Network Rail (Railtrack); City of Lancaster,Aker Kvaenrner, Bechtel, Pan American Energy, Lloyds Register, Caterpillar, Colorado Springs Utilities, Entergy, Ameren UE, Constellation Energy Group, Seabrook, Telkom SA, Vodacom, MTN, Grintek and Econet.

For more information on Spescom, please visit www.spescomsoftware.com and www.spescom.com.

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