Spescom supplies voice recording technology to Siemens

Issued by Blain Communications for Spescom
Johannesburg, 07 Sep 2005

Multinational technology innovator, Spescom has supplied proprietary voice recording technology to Siemens Southern Africa.

Spescom DataVoice, the voice transaction management operation of the group, has provided DataVoice Orion Recording solutions and DataVoice Libra recording platforms.

According to Spescom senior executive, Interactive Solutions, Paul Fick, the DataVoice Orion solutions are used for recording voice on specified devices and will aid in customer satisfaction and fraud detection.

"Siemens' customers will use the DataVoice Libra platforms to record telephone calls on certain extensions. Information gleaned from analysing recordings will be used to improve client satisfaction."

Fick says Spescom and Siemens have enjoyed a special relationship for a number of years, one of the highlights of which was a joint venture concluded in the early 1990s. This deal resulted in the successful launch and deployment of Spescom's proprietary pre-payment metering technology in 44 nations around the globe.

Fick concludes that the Spescom DataVoice recording systems are full featured, cost-effective and fully compliant in terms of new legislation governing voice recording and transaction record keeping.

Spescom

Spescom, a Proudly South African company, is a multinational technology innovator with direct operations in the US, UK and SA.

The group is publicly listed on the JSE Securities Exchange SA (Spescom Ltd), and on the NASDAQ OTCBB : SPCO (Spescom Software Inc).

Spescom is an information and communications technology company focused on the various aspects of enterprise content management.

The group provides products and solutions to connect to the network economy, as well as enterprise software to manage information and knowledge.

Specifically, Spescom supplies solutions in the areas of access network, enterprise information management, multimedia transaction recording, broadcast and customer contact centres.

Spescom markets its products worldwide through appointed partners and distributors under the eB brand for its enterprise software, and the DataVoice brand for its multimedia transaction recording solutions.

eB is sold internationally by US-based Spescom Software Inc.

Spescom's global customer base consists of multi-national organisations including leading enterprises in the utilities, telecommunications, transportation, financial, banking and insurance sectors.

Worldwide, customers include Siemens, British Telecoms, Network Rail (formerly Railtrack), Lloyds of London, Barclays Bank, Abbey National Bank, WH Smith, Caterpillar, Bechtel, AmerenUE, Entergy, Bombardier, Ocean Energy, Sempra Energy, Telkom, SABC, Old Mutual, Eskom, Transnet and First National Bank.

For more information on Spescom, please visit www.spescomsoftware.com.

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