Spescom announces deal with City of Umhlathuze Municipality

Issued by Blain Communications for Spescom
Johannesburg, 08 Jun 2005

Spescom DataFusion, the contact centre operation of multinational technology innovator Spescom, has announced a deal with the City of Umhlathuze Municipality, Fire & Rescue Services, to supply a proprietary recording solution.

According to senior executive, Interactive Solutions, Paul Fick, the DataVoice Libra Recording solution will allow the emergency service operation to record, store, and archive phone calls from the public and radio transmissions between emergency services.

"The solution is a cost-effective fail-safe capturing device that can be utilised for legal purposes, quality assurance and training," says Fick.

"Reliable recording is crucial in this sector. The easy access of stored calls and transmissions is crucial in scenario reconstruction. Operators or supervisors are also capable of using information from the recordings to resolve complaints should they arise, and ensure the correct procedures are followed during an incident."

Spescom

Spescom is a multinational technology innovator with direct operations in the US, UK and SA.

The group is publicly listed on the JSE Securities Exchange SA (Spescom Ltd), and on the NASDAQ OTCBB : SPCO (Spescom Software Inc).

Spescom is an information and communications technology company focused on the various aspects of enterprise content management.

The group provides products and solutions to connect to the network economy, as well as enterprise software to manage information and knowledge.

Specifically, Spescom supplies solutions in the areas of access network; enterprise information management; multimedia transaction recording; broadcast; and customer contact centres.

Spescom markets its products worldwide through appointed partners and distributors under the eB brand for its enterprise software, and the DataVoice brand for its multimedia transaction recording solutions.

eB is sold internationally by US-based Spescom Software Inc.

Spescom's global customer base consists of multinational organisations including leading enterprises in the utilities, telecommunications, transportation, financial, banking and insurance sectors.

Worldwide, customers include Siemens, British Telecoms, Network Rail (formerly Railtrack), Lloyds of London, Barclays Bank, Abbey National Bank, WH Smith, Caterpillar, Bechtel, AmerenUE, Entergy, Bombardier, Ocean Energy, Sempra Energy, Telkom, SABC, Old Mutual, Eskom, Transnet and First National Bank.

For more information on Spescom, please visit www.spescomsoftware.com and www.spescom.com.

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