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Snam Rete Gas improves customer service through SAS demand forecasting

By Anti-Clockwise
Johannesburg, 17 Mar 2009

Snam Rete Gas, Italy's leading natural gas distributor, has chosen SAS, the leader in business analytics software and services, to forecast daily gas requirements and ensure efficient and safe transport to all network users.

The Gas Demand Forecasting project, implemented by Accenture with SAS, delivers accurate and clear data, segmenting gas requirements by user type and geography.

Its reliable and user-friendly forecast models integrate with existing applications and are easily accessible online. The system, which automatically generates new models for specific time periods, greatly improves the company's ability to deliver timely and accurate forecasts.

“The solution meets all technological standards and needs of Snam Rete Gas,” explains Carmine Artone, Accenture Senior Executive. “The software's evolution is completely managed by Snam Rete Gas, eliminating technological obsolescence and reducing operating costs. Integrating the solution with other applications supports current business processes. The unique synergy of SAS' analytics capabilities and Accenture IT skills delivers real business value to Snam Rete Gas.”

“Increased precision was our priority, but we also needed better forecasting,” says Natale Maiocchi, CEO of Snam Rete Gas. “Operating in a regulated market, we must comply with very strict service quality rules that range from forecast segmentation by geography and user type to predictive forecasting, where the frequency of nominations increases. We also needed to update technologies that were implemented at different times, based on older models that don't meet today's business needs.”

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Snam Rete Gas

Snam Rete Gas is the leading distributor of natural gas in Italy, with over 60 years' experience planning, building and managing a network of pipelines of over 31 000 kilometres, 11 compressor stations, eight regional operating centres and 55 maintenance centres. The only Italian company to perform regasification of liquefied natural gas (GNL Italia), it moves gas for over 60 shippers. Snam Rete Gas, listed on the Milan stock exchange since 2001, follows a system of governance in line with international best practices. Per its 2008-2011 plan, it is investing EUR4.3 billion (US$5.5 billion) to increase transport capacity.

Accenture

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world's most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. With more than 186 000 people serving clients in over 120 countries, the company generated net revenue of US$23.39 billion for the fiscal year ending 31 August 2008. Its home page is www.accenture.com.

SAS

SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Through innovative solutions delivered within an integrated framework, SAS helps customers at more than 45 000 sites improve performance and deliver value by making better decisions faster. Since 1976, SAS has been giving customers around the world, 'the power to know'. http://www.sas.com and www.sas.com/sa

SAS and all other SAS Institute Inc product or service names are registered trademarks or trademarks of SAS Institute Inc in the USA and other countries. (R) indicates USA registration. Other brand and product names are trademarks of their respective companies. Copyright (c) 2009 SAS Institute Inc. All rights reserved.

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