The Internet and e-mail have made an incredible impact on our lives, completely changing the way we communicate. Billions of e-mails and text messages are sent every day, replacing letters and postcards, yet few consumers are turning off paper bills and statements. Globally, a minority of billers and financial institutions succeed in motivating significant numbers of their customers to replace paper documents with online equivalents.
According to Radicati Group, after several years of trying, organisations with the best results have converted 15%-20% to paperless processes, while others have achieved results below 5% (percentage of total customers who have gone paperless).
These paperless adoption rates remain low despite many rounds of marketing, incentives and additional charges for the paper version.
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