Since the successful implementation of Xpertek's loan finance software at Select's Lesotho operation in June 2008, Select continues to rapidly roll out Xpertek's software to other countries, notably with the completion of the Swaziland site in April 2009.
Earlier this year, two sites were implemented in Kenya and Malawi, bringing the total number of sites to four in the space of less than 12 months. The rollout of the sites was managed by Select, with configuration and development support from Xpertek.
The Swaziland implementation, like Lesotho, involved the full conversion of data from Select's previous software system. The implementation was completed in three months and was followed by a two-month parallel run.
Processes from Lesotho were used as a basis for the Swaziland implementation in order to standardise operations across all countries. However, country-specific requirements were added, which are critical to Select's business. New customer credit applications and requests are initiated in country and then proactively 'pushed' by Xpertek's workflow solution to users in other countries for audit and approval purposes. Thereafter, the workflow reassigns the tasks back in country for disbursement, execution and collections.
Xpertek's Amanda Wilken, who project managed the implementations, commented: "Select took full ownership of the rollout of the solution to a number of countries with Xpertek, providing the necessary support services. We only involved our resources in the country rollouts when Select requested our input. Strategically, for us this is really important as it means that our clients are empowered to take ownership of their system during and after the implementation phase."
For further information about Xpertek's loan finance solution, kindly contact Barry Leonard on 011 519-3000 or log on at http://www.xpertek.co.za.
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