SBV Services, a leading South African provider of solutions for the processing, movement and management of cash assets and other high intrinsic value items, has deployed the NetScout nGenius solution for comprehensive, real-time performance management of its large distributed IT infrastructure. SBV's operations are dependent on its IT infrastructure, which includes two major data centres with 70 VMware clusters and 26 remote sites across South Africa, to deliver consistent and high-quality service levels.
SBV selected the nGenius solution from NetScout to provide real-time management of its network and application service levels, and to ensure 24x7 high-speed transaction processing and predictable performance levels despite substantial variations in load and unpredictable surges in transaction volumes.
Architected and deployed by systems integrator Logikal Consulting, a NetScout channel partner for the South Africa region, the solution also covers availability and transaction performance as well as historical and forensic analysis, supporting incident response for service performance and cyber security activities.
Logikal Consulting, a leading multinational systems integrator providing dynamic consulting, expert integration and outsourcing services, recommended and implemented the solution for SBV. "We worked with Logikal Consulting to identify ways to address our performance management needs. With their help, we architected the right strategy," says Ian Plaatjes, Chief Information Officer at SBV. "We looked at several options and Logikal helped us identify the right performance management platform. With NetScout and Logikal, implementation was quick and seamless with no downtime to our business. Consequently, we are already reaping the benefits.
SBV's operations require a highly available and high performance network to ensure continual operations in support of its high risk operations. Consequently, assuring maximum uptime required deep insight into the network and application performance levels. In addition, SBV wanted to move to a more proactive model to be able to identify emerging performance issues that respond to incidents as they arise. The nGenius solution enabled SBV to improve its proactive management capabilities with intelligent early warnings that provide automated detection to predict network and application performance degradations before they occur. In addition, SBV uses the nGenius solution for network and application capacity planning and delivery optimisation in order to maintain high-quality service levels.
"Our business requires that all services to clients be uninterrupted and seamless. We looked at several APM and NPM platforms, but none were the right fit in terms of our expectations for granular visibility and the ability to scale to meet the needs of our complex distributed environment. The nGenius solution matched our requirements, and enables us to manage service delivery more proactively by giving us real-time visibility. By allowing us to see the health and quality of our network and applications, it enables us to meet business expectations for performance, availability, and reliability of services," says Plaatjies.
"The inherent problem with the growing complexities of IT infrastructures, like those SBV is facing, is that it is difficult to track and monitor application and network activities in real-time. This is important if an organisation wants to be able to predict and pre-empt performance issues before they become client issues," said Gerald Naidoo, Chief Executive Officer, Logikal Consulting. "When issues are identified, they must be resolved quickly. The nGenius solution helps IT organisations assure availability of services and provides the level of visibility needed for proactive identification and resolution of business-critical issues. Our understanding of SBV's needs led us to recommend this as the best solution to meet their requirements."
"IT organisations need to adopt cutting-edge technologies to contend with the complexities of delivering advanced, always-on applications to their users. While many new technologies and applications bring expanded capabilities to the enterprise, they also bring incremental complexity that can make it difficult to understand how the relationships between the network and applications affect service performance and the user experience," said Steven Shalita, vice-president, marketing, NetScout. "We are pleased to have been selected by SBV as their service delivery management platform to help address both performance management and cyber security requirements. We are also pleased with the role that Logikal Consulting, our channel partner, played in helping helped SBV identify a superior performance management strategy and to implement the nGenius solution so quickly."
Share