SA telcos embrace online customer service
Local telecoms companies are aggressively adopting customer self-service (CSS) technology to reduce customer management costs, while improving the level of service they offer, ICT World reports.
Billing queries place an enormous amount of pressure on contact centres at most telecom firms - at some operators and service providers, 70% - 80% of contact centre calls relate to billing enquiries.
By allowing customers to manage their accounts online, operators and service providers can achieve vast cost savings on customer support, while allowing subscribers to resolve their queries quicker and more conveniently.
US health network integrates e-billing
Thirty-four states in America were selected to participate in an effort to address privacy issues associated with the proposed creation of a National Health Information Network.
The network has the potential to dramatically improve the cost effectiveness and quality of health care, including giving consumers access to their own health care information so they can make informed choices.
New health information technology makes electronic medical records, e-prescribing and e-billing possible for nationwide sharing of health information and the adoption of electronic health records, reports purcellregister.com.
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