Refrigeration Solutions & Fridgetec Services (REFSOLS) has partnered with AWCape to roll out Sage 300 ERP with specialised Service Manager software to support its expansion into Africa.
REFSOLS is a manufacturer of refrigeration systems, and its customer base includes most of the large retail stores, such as Pick n Pay, Shoprite and others that are operating into Africa. The company has its factory and head office in Cape Town, with Fridgetec Services, based in Johannesburg, providing service and support.
Sage 300 ERP (previously called Accpac) with Service Manager was chosen to support REFSOLS' specific requirements for cost accounting and stringent customer requirements for comprehensive service and maintenance planning. The company required an enterprise resource planning (ERP) system that could provide comprehensive accounting and financial intelligence, allowing for differentiation between the cost centre revenue, technician productivity and effective management of materials, including procurement.
"Sage 300 ERP's advanced features include full multi-currency capability, powerful bank reconciliation and tax reporting, flexible transaction processing options, powerful management of fiscal periods, and informative dashboards for analytical reporting," says Jeremy Waterman, Managing Director, Sage ERP Africa and Sage Middle East.
The implementation process started with AWCape compiling a detailed implementation plan supported by professional project management. "Designing a new service management system to meet REFSOLS' specific requirements for tracking order statuses and indicating material requirements was key to addressing REFSOLS' business challenges," says Henri Hattingh, CEO of AWCape. "The system was implemented within three months, with the users being fully trained by the fourth month," commented Hattingh.
REFSOLS is now in a position to better manage its resources and to grow business opportunities outside of South African borders, knowing that AWCape will be able to support the company's operations and growth.
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