When Dev, Ops or both processes are outsourced to one or multiple vendors, it complicates everything for the organisation, its users and leadership even more.
So says Nancy Van Elsacker Louisnord - president of service management software business TOPdesk US, adding that the increased importance placed upon service teams to improve customer experience, makes it clear that IT service management (ITSM) and DevOps are silos that must be broken down.
Knowing where DevOps, ITSM and business principles originate and how to align them is a first step towards better service delivery, she says.
However, achieving a truly excellent customer experience takes radical transparency throughout the entire service chain.
Don't miss Van Elsacker Louisnord live online on 30 January at 8pm, as she walks you through the varying steps you can take to achieve excellent customer experience by aligning DevOps and ITSM.
Van Elsacker Louisnord will define what radical transparency looks like at the various parts of the chain whether your Dev, Ops or ITSM processes are in-house or outsourced.
Click here to register.
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