The Total Facilities Management Company (TFMC), a member of Mvelaphanda Services Ltd, was established in July 2000 through a strategic partnership aimed at providing facilities management services to Telkom South Africa through a 10-year contract valued at R15 billion. It is a professionally run organisation that manages and delivers fully integrated property and facilities management solutions.
TFMC invests significant sums in research and development. This ensures it maintains its position as a world leader. Each component is improved on a continuous basis and takes into account new trends, world best practice and the company`s substantial multinational experience.
For the past year, TFMC has been using Radical Business Management Software from Solutional in its IT Services Division.
Due to the flexibility and customisability of Radical, it has been easily adapted by TFMC to assist the company in all areas of the COBIT IT processes. Radical handles all change requests, configuration management, asset management, project management and risk management in the IT service centre.
TFMC has reported a definite increase in service levels and availability as a direct result of implementing the Radical solution.
Dewald Smit, BI and Assurance Manager at TFMC, says: "The service we receive from Solutional is excellent and the response times are quick. There is a really good partnership that has developed between TFMC and Solutional and this is critical in any successful software implementation."
Radical has successfully addressed call centre, help-desk, service desk and CRM requirements in companies nationwide.
Being a Proudly South African product, locally developed and supported, Radical is proof that local is really lekker!
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