The Quintus call centre suite of products is to be rebranded as Avaya eContact due to a buyout of Quintus in the US by the Avaya Corporation, a call centre hardware provider formerly known as Lucent.
"The name change will be the only product related change," says Rob Salvado, director of eContact Solutions, a CRM business solution provider, which represents Quintus in South Africa.
"The buyout, finalised in mid-April, makes good business sense for Quintus in terms of boosted capitalisation," he continues. "As local agents, we will now have direct access to all the Avaya solutions, which complement Quintus, and be able to leverage off them to broaden our product offering."
Avaya specialises in PABX hardware, telephones, headsets and peripherals. "Although Avaya has purchased Quintus, the software will always be fully functional with all PABX or call centre facilities," Salvado says. eContact Solutions will continue to use local partners for the physical call centre hardware for the foreseeable future.
"The move is positive in another sense, as it allows Quintus to make a bigger impact in the world marketplace by being associated with a huge company," he says.
Quintus has always been compatible with Avaya and Lucent because of a long R&D relationship. Salvado confirms this understanding clinched the choice of partner in the face of strong interest by many other players who were also courting Quintus.
"Both locally and internationally, Quintus and its users stand to benefit from the takeover," Salvado says. "Although we will bid a fond farewell to the brand name, current and future users can be assured that there is no change, only betterment, in the technology itself."
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