Quintica, one of South Africa's leading providers of best practice service management solutions, this week announced its imminent expansion to the Middle East.
A subsidiary, Quintica Middle East is in the process of being set up in Dubai in the United Arab Emirates. The new company will be headquartered in the DIC (Dubai Internet City), the international trading zone at which Quintica ME has acquired offices. This entity will be rapidly followed by the subsidiary's regional expansion into Saudi Arabia in which an Engineering and Project office is to be established in the near future, said Quintica CEO Charles Osburn.
Bryanston-based Quintica operates in the ISO20000 service management space and offers training, consulting services, technology solutions, outsourced expertise and support to help companies develop business processes that conform to global performance and governance standards.
It signalled its international growth ambitions earlier in the year when it entered several African markets through a JV, Q-VENTURE, with technology company Venture Communications.
Expansion to the Gulf started late last year and is its first initiative outside Africa.
Osburn noted: "Establishing a Middle East footprint is logical. GCC (Gulf Co-operation Council) states currently average GDP growth of 5.9% a year yet face significant skill shortages.
"These nations have the strategic objective of being world-class in everything they do. Multinationals that operate in the region set similarly high standards.
"A company like Quintica with its uncompromising focus on best business practice and IT Service Management (ITSM) excellence finds ready demand for its service offering."
Among founder clients of Quintica's UAE subsidiary are a major financial institution, a telecommunications company, a leading Internet service provider and a multinational services organisation.
GCC focus on world best practice is so intense that Quintica delayed the announcement of its expansion plans until confirmation was received that two of its ITSM professionals had received ISO/IEC 20000 accreditation.
The standard is applied to the co-ordinated integration and implementation of service management processes across business enterprises of any size and type in a manner that permits a full audit to substantiate best practice delivery.
The Quintica executives are believed to be the only service management personnel in Africa and perhaps in the Southern Hemisphere to receive this level of accreditation. The new standards add the rigour of verifiable delivery to the ITIL framework for best practice in IT infrastructure and services.
Osburn added: "We plan to energetically pursue new business once our Dubai operation is established. The ISO 20000 accreditation will be a key element in our credential presentations.
"Since developing our full bouquet of services in South Africa only 14 months ago, our local turnover has increased sevenfold. We set ambitious targets and stretch to achieve them. We will follow a similar philosophy in the Gulf."
Quintica is in the final stages of recruiting a suitably qualified start-up team for Dubai.
Independent sister companies already operate in Britain and Holland. Quintica is represented across sub-Saharan Africa by Q-Venture, a JV in which it holds a 50% stake.
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