All-software solution eliminates the need for expensive PBX and other complicated infrastructure typically needed in support and CRM solutions.
FrontRange Solutions has announced the availability of version 5.1 of FrontRange Voice, a complete communication solution for dynamic companies of all sizes.
Among the federated solutions offered by FrontRange, FrontRange Voice 5.1 combines several technologies to create a single IP telephony solution that is developed entirely in software so customers just need a PC, a broadband voice provider and an Internet connection to begin calling.
FrontRange IPCC 5.1 integrates with the company's GoldMine, HEAT and ITSM to provide support for office phones and call centres without the complicated setup previously required, simplifying the process to install and call.
In the past, businesses had to buy a private branch eXchange (PBX) from a proprietary vendor, run phone lines to all desk phones, contract with outside sources for telephone lines and buy specialised hardware to connect them.
Additional needs included an interactive voice response (IVR), an automatic call distributor (ACD), a recording solution, and more that were required, including the necessary integration performed by a specialised service provider. In most cases, this level of integration was not financially feasible to small and medium-sized businesses, so they were unable to provide the level of service afforded to large enterprises.
With FrontRange Voice 5.1, the integration has already been done by FrontRange, so customers get all the benefits of tight integration between the phone system, and CRM, IT service management and help-desk applications, enabling advanced self-service, data driven skills routing, and CTI screen pops at an affordable price.
"FrontRange Voice 5.1 is another example of the FrontRange commitment to developing affordable, easy-to-use and robust contact centre solutions," said Kevin J Smith, FrontRange vice-president of products. "This release really embraces our overall business philosophy."
He continues: "If you look at FrontRange's offerings - from our voice products to help desk and service management (HEAT and ITSM) to our CRM products in the GoldMine family, and now with our recent acquisition of enteo software for client life cycle management - it is the most complete solution for the mid-market. With FrontRange, you get the best applications for each need, all from a single vendor."
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