The City of Cape Town’s MyCiTi bus service yesterday officially unveiled its mobile app and a new Web site.
In a statement, the bus service provider says the new online platforms will provide live updates for passengers to track their bus, notifications relating to timetables and routes, and commuters will be able to calculate their trip fare as well as check their card balance.
Commuters will also have access to a help interface via the new app, where queries or notices can be sent to the Transport Information Centre directly.
Since its launch in May 2010 until August 2018, the MyCiTi bus service had recorded 89.4 million passenger journeys.
Commenting on the new digital tools, Felicity Purchase, the city’s mayoral committee member for transport, says: “I believe this is a great investment into the lives of our MyCiTi customers. Over the years, the need for real-time information has proved to be one of the top priorities for the MyCiTi commuters.
“Being able to manage their time by tailoring their route and schedules, and finding the buses best suited to their needs, is empowering and satisfying. Time is precious and all of us never seem to have enough of it. The live updates functionality of this MyCiTi app empowers commuters with more reliable information to make informed travel decisions.”
Elaborating on the reason for the app, Purchase says the MyCiTi annual passenger survey found that 90% of the bus service’s passengers own a smartphone and more than 80% were happy to receive information about MyCiTi digitally.
“Our aim with the new app and Web site has always been to respond to these needs by creating a quick and efficient way to interact with our customers while they are travelling.
“Our next priority is to make available the live updates on Google Maps and to third-party developers for use in their own software applications, subject to guidelines prescribing the use of the data and the MyCiTi brand. Developers who have not already done so are encouraged to sign up on the MyCiTi Web site in order to be notified once this service becomes available,” she states.
The MyCiTi app is available for download from the Apple and Google Play app stores.
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