MTN customers who lost out on short-term data, airtime or SMS bundles, due to network downtime, will be reimbursed by the company.
MTN executive for group corporate affairs, Chris Maroleng, told ITWeb it is MTN's intention to provide affected subscribers with compensation.
"At this stage, we are trying to establish how many of the one million subscribers affected by the network downtime bought limited bundles for data; for example that expired in a 24-hour or 48-hour period.
"Once we establish who was affected we would like to compensate them for the cost they incurred due to their inability to access the network due to the downtime," he explains.
MTN says it has now fully resolved intermittent connection issues that have been plaguing its network since Sunday.
"The issue was caused by a malfunction on a network node that carries traffic for subscribers who were affected," explains the telecoms giant, promising its users that services have now been fully restored.
MTN admitted on Monday that a million voice, SMS and data customers were affected by the issues that began on Sunday.
Maroleng says MTN is still concluding its investigation into the outage and will then "debrief and generate lessons learned and best practices so we don't see a repeat of this".
He says the company is still at the early stages of verifying how many of the one million affected customers will qualify for compensation, and this may take some time.
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