The automotive industry continues to be one of the fastest-growing segments on the Internet, according to the JD Power and Associates 2000 Dealer Satisfaction With Online Buying Services Study.
Compared to the 1999 dealer satisfaction study, twice as many automotive dealers in the US are now using independent online buying services in their new-vehicle sales process.
Autobytel.com heads the list for the third year primarily from its continued ability to drive the most sales. Autobytel.com delivers its dealers an average of 84 new-vehicle sales leads per month, significantly more than any other buying service. The global Internet company was commended for its dealer services, including its training programmes and online customer management systems.
The JD Power study was based on 1 262 automotive retailer interviews. Each respondent evaluated up to three different online services, resulting in a total of 2 144 evaluations.
Dealers reported that consumers save an average of $490 on cars purchased through an online buying service compared to traditional showroom shoppers. Most dealers surveyed indicated that online buying service customers are immediately given a discounted price without having to negotiate.
Autobytel.com`s car-buying program is now available in the US, Canada, the UK, Sweden and Japan.
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