Kagisano invests R1.3m in call centre

Issued by Blain Communications for Spescom
Johannesburg, 07 Mar 2006

Kagisano Group Holdings Pty (Ltd) has invested R1.3 million in call centre technology from Spescom DataFusion - the contact centre operation of the JSE and Nasdaq (OTCBB)-listed, Spescom group.

Kagisano is a short-term credit/cellphone provider company. Kagisano Financial services was established on 18 March 2002, with the aim of providing affordable credit and addressing financial needs of a specific target market - identified by the founder members.

Kagisano Mobile is a new addition to the group. It aims at utilising the company's existing infrastructure to meet certain market requirements in the cellular arena.

Kagisano purchased an Avaya solution from Spescom to provide telephone services to 200 back office users and a full IP call centre solution for 45 users for its new building in Centurion.

The strategic objective behind the investment is to improve Kagisano's debt collection campaigns in the cash loan department. The call centre will also be utilised for extensive marketing drives for the company's mobile phone initiatives.

Spescom

Spescom, a Proudly South African company, is a multinational technology innovator with direct operations in the US, UK and South Africa.

The group is publicly listed on the JSE Limited (Spescom Ltd), and on the NASDAQ OTCBB : SPCO (Spescom Software Inc).

Spescom is an information and communications technology company focused on the various aspects of enterprise content management.

The group provides products and solutions to connect to the network economy, as well as enterprise software to manage information and knowledge.

Specifically, Spescom supplies solutions in the areas of access network, enterprise information management, multimedia transaction recording, broadcast and customer contact centres.

Spescom markets its products worldwide through appointed partners and distributors under the eB brand for its enterprise software, and the DataVoice brand for its multimedia transaction recording solutions.

eB is sold internationally by US-based Spescom Software Inc.

Spescom's global customer base consists of multinational organisations including leading enterprises in the utilities, telecommunications, transportation, financial, banking and insurance sectors.

Worldwide, customers include Siemens, British Telecoms, Network Rail (formerly Railtrack), Lloyds of London, Barclays Bank, Abbey National Bank, WH Smith, Caterpillar, Bechtel, AmerenUE, Entergy, Bombardier, Ocean Energy, Sempra Energy, Telkom, SABC, Old Mutual, Eskom, Transnet and First National Bank.

For more information on Spescom, please visit www.spescomsoftware.com and www.spescom.com.

Editorial contacts