IT operations management - the baseline in IT strategy

By Robert Sussman for Integr8
Johannesburg, 07 Oct 2013

Robert Sussman, joint CEO of Integr8.

In a market defined by competition and service delivery, it makes sense to implement a strategy that actively promotes the principle of agility in order to optimise operations. It is for this reason that, today, IT operations management (ITOM) is readily available and is a priority for any-sized venture wishing to strengthen their ability to compete.

ITOM is an effective approach to technology integration and application, defined largely by the advent of the cloud. Experts in managed ICT services and support suggest that companies make use of this approach and the availability of applications and technologies previously unattainable.

"The growth of the ICT market and the development of the cloud have certainly had an impact on service providers," explains Robert Sussman, joint CEO, Integr8.

The global managed ICT services provider has sustained its leadership in the market and remained ahead of game-changing trends like collaboration and ubiquitous computing.

Integr8 refers to market research, confirmed by international analyst and research companies like IDC, which claims that the domestic market contributed approximately $14 billion, or 46.5%, of the total market in 2012.

It suggests a high-growth, high-opportunity marketplace and one that has forced service providers like Integr8 to adapt.

"So, we have grown organically and mirror the pace of development and maturity in the technology services space. As such, we are able to meet the requirements of all market segments and add immediate value," says Sussman.

Integr8 is excited about the relevance of ITOM as a channel to roll out software solutions that make a meaningful difference to businesses.

"One is looking at a bigger market," adds Sussman. "People or businesses previously without access to certain solutions and technologies are now in a stronger position and have a greater opportunity to access them. It broadens the market both horizontally and vertically, and more solutions will be offered and catered for - yet it is still early days."

Integr8

Integr8, an ICT management and managed services company, was founded in 2001 by high-impact serial entrepreneurs, Rob Sussman and Lance Fanaroff, who are the current respective Co-CEOs of the Group Companies.

Integr8 is the founder and operator of the only South African based Nerve Centre, a hub of technology, skill and process that is used to support and regulate the ICT environment of many of the country's leading organisations.

The ICT infrastructure management and managed services company in the Integr8 Group, Integr8 IT, was organically grown over 12 years into the largest privately owned ICT company on the African continent with more than 550 highly skilled professionals across its multiple offices.

In February 2013, Integr8 IT was acquired by the country's largest publicly traded technology company, The Business Connexion Group (BCG), in a R126 million cash transaction.

Through the BCG acquisition, Integr8's clients enjoy access to 7 000 high-skilled personnel across the group, with more offices on the continent than any other local technology company. Offices also span across United Arab Emirates and into Europe.

This passion for ICT is best demonstrated by the Integr8 Nerve Centre, which hosts some of the finest technical operations to be found anywhere on the globe. It is from this technology hub that Integr8 remotely manages infrastructure for many leading organisations around the globe.

Integr8 is vendor-agnostic, choosing the very best solution for each client, and can deliver managed ICT services through the cloud to customers of any size, in any location.

Founded on technical excellence, Integr8 operates the only South African based Nerve Centre (www.nervecentre.co.za), providing a digital hub to manage and regulate many of the country's leading corporations. This single point of contact allows remote access to clients, enabling tier three support 24/7.

The South African offices can be found in Johannesburg, Cape Town and Durban, and it has representation in Port Elizabeth, East London and across the southern African region. Integr8 can be reached on its call centre number or through any other contact means of your choice (click here).

Integr8 IT has achieved an official BEE rating as a Level 4 contributor and is regarded as a "Value Adding Supplier''. As Integr8 continues to invest in its partners and people, clients can expect exceptional BEE ratings with added benefits for all (click here).

The Integr8 family remains committed to the world around it and has developed a keen nurturing culture over the years. The company supports multiple charitable organisations.

Johannesburg
Tel: (+27) 11 555 9300
Fax: (+27) 11 555 9301
Office: No.17 Scott St, Waverly, 2090

Cape Town
Tel: (+27) 21 439 9986
Fax: (+27) 21 439 9983
Office: 3rd Floor, The Equinox, Milton Rd, Sea Point

Durban
Tel: (+27) 31 566 4800
Fax: (+27) 31 566 4801
Office: 3 Hollywood Park, La Lucia Ridge, Durban, 4001

24/7 Nerve Centre
0861 888 888
Web site: www.integr8it.com
E-mail: info@integr8it.com

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