Internet service provider (ISP) RocketNet has announced key appointments, to bolster customer service delivery and internet support.
“We have invested heavily in infrastructure and technology over the past few years to bring the best of what the fibre-to-the-home industry has to offer,” says Simon Swanepoel, CEO of RocketNet.
“We have a strong team and a positive culture, which has been core to growing our market share. As we expand, we will continue to attract top talent who share our values and are uncompromisingly customer-centric.”
RocketNet recently appointed Lee-Roy Joyce as chief operating officer. According to the ISP, Joyce has more than 10 years’ experience in the telecommunications industry.
Joyce joins RocketNet from a major ISP, where he was general manager for a number of years. According to his LinkedIn profile, he was general manager at rival ISP Cool Ideas for seven years.
“RocketNet has a good name in the industry and is known for excellent customer service; this is what attracted me to them,” says Joyce.
“We are a young, dynamic team growing rapidly and I wanted to be a part of it. There is a great atmosphere of passion and enthusiasm from each staff member taking on their daily tasks with a smile and sense of purpose.”
RocketNet also appointed Warren Thomas as chief marketing officer, to drive sales while promoting the RocketNet brand to a broader South African audience.
The ISP notes Thomas has more than a decade of experience within telecoms sales and marketing.
His LinkedIn profile shows Thomas had a stint with another ISP, Dark Fibre Africa.
“What attracted me to RocketNet was the people and laser-sharp focus on operational excellence and customer support,” says Thomas.
“There is nothing worse than attracting customers to your business and being unable to deliver timeously with care and support, due to a lack of business infrastructure.
“RocketNet has the systems and passion to keep customers happy and informed, which is why I do what I do.”
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