Comverse, a unit of Comverse Technology, Inc, and the world`s leading supplier of software and systems enabling network-based multimedia enhanced communication and billing services, today announced that GCI, Alaska`s largest telecommunications provider, has deployed Comverse`s Kenan FX framework to provide convergent billing, customer care, ordering and mediation across multiple services and networks.
The Kenan FX rating and billing engine supports GCI`s wireless, local, long distance and Internet services, and replaces multiple billing and back-office systems. The solution streamlines order management and fulfilment functions, immediately tracks and realises revenue transactions, and supports seamless integration with third-party OSS systems. Consolidated customer care services provide call centre representatives with a unified view of the customer, improving customer management and satisfaction.
"Our goal is to support all customers with a single system across voice, wireless, Internet, cable, long distance and other services to deliver the best possible customer experience and to offer innovative bundled services as we grow," said Jim Dunlap, GCI`s Vice-President for Information Technology. "Kenan FX is enabling us to fulfil our goal by consolidating multiple billing, order and customer care systems into one."
"GCI is leading the trend of operators who are moving to convergent billing and customer care systems to reduce costs and better serve their customers over time," said Ramesh Barasia, President, Comverse Americas Division. "Comverse is committed to delivering innovative solutions and expertise that enable our clients to drive customer value today and in the future."
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