FrontRange Solutions and Bytes Systems Integration have partnered to deliver a cloud service management platform across sub-Saharan Africa.
FrontRange Solutions, a hybrid IT service management (ITSM) solutions provider, announced the joint partnership with Bytes Systems Integration, a provider of cloud-based solutions, this morning.
According to FrontRange, the new partnership will see Bytes' business unit, BytesNet, become the cloud platform partner for FrontRange's Heat Cloud software serving customers in Sub-Saharan Africa. “In addition, Bytes System Integration is now a regional reseller of the FrontRange Heat Cloud ITSM solution.”
The FrontRange Heat Cloud ITSM solution helps customers meet the service and client management needs of a growing business.
BytesNet is an aggregator of voice and data network services, and claims to be SA's first cloud systems integrator.
“Today's partnership provides customers a high-availability cloud solution for comprehensive service management capabilities that address a wide range of service desk business requirements. These best practice services fully leverage the expertise of Bytes' technical team and BytesNet's highly reliable infrastructure,” says FrontRange.
Kevin Smith, FrontRange business unit VP and GM, says: “As SA's largest IT company, Bytes Systems Integration and BytesNet have an impressive track record delivering seamless IT services to clients.”
He says this experience is “crucial” in enabling Bytes to deliver on the promise of the cloud and achieve a high level of service quality. “This strategic partnership offers our joint customers service that will optimise operational efficiencies while reducing cost and complexity associated with essential service and client management requirements.”
Mark Neethling, SOA and BPM division manager at Bytes, says FrontRange has an “impressive installed base” in Southern Africa. “We look forward to building on this foundation. Adding premium software services to our cloud offering builds the credibility of our cloud platform, and lowers incremental costs for our customers and partners.”
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