Fox IT Service Management South Africa today announced that it will be introducing the internationally accredited SIAM (Service Integration and Management) certification to its comprehensive IT Governance and Service Management portfolio.
"More and more companies are choosing to outsource their IT services with different IT service suppliers to optimise their company processes, services and products. SIAM provides governance, integration and coordination to ensure the customer organisation gets maximum value from its service providers," states Ian Clark, MD of Fox ITSM.
Franci Meyer, Lead SIAM Architect at Fox ITSM adds: "Service Integration and Management (SIAM) is an approach to managing multiple suppliers of information technology services and integrating them to provide a single business-facing IT organisation. It aims at seamlessly integrating interdependent services from various internal and external service providers into end-to-end services in order to meet business requirements."
Meyer adds: "When services are provided by numerous teams or suppliers, ensuring seamless service delivery to the business or organisation being served presents a challenge. To sustain the benefits, strong operational and commercial governance are essential"
The main goal of SIAM is to coordinate internal and external suppliers and their services in a cost-effective way to achieve the end-to-end service levels needed to support the goals of the business functions.
This ground-breaking certification is delivered in accordance with an internationally accredited syllabus and certification process and combines tutorials, practical exercises and is reinforced through the trainers proven implementation track record. An internationally recognised examination is used to test the skills of the delegates and successful candidates will be internationally certified in SIAM best practices.
For enquiries and further information contact us on:
Email: info@foxitsm.co.za
Contact: Marina Lubbe
Telephone: (+27) 011 655 7031
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