Johannesburg, 07 Oct 2009
First National Bank (FNB) says its systems are back up and running and clients can once again access online banking.
The bank's site was upgraded over the weekend, which led to minimal access for the first two days of this week.
However, Lee-Anne van Zyl, CEO of FNB online banking, says access was restored yesterday morning, but the number of customers using the site at any one time was being moderated to ensure systems stability.
She explains that the underlying operating system generated excessive internal processing functions after the upgrade, which resulted in limited customer access to online banking on Monday.
FNB has apologised to customers affected by the “unforeseen problems”. This morning, the bank confirmed that full access had been restored.
However, ITWeb readers have complained that the business side of online banking is not working. One comments: “It's been three days and Business Clients still can't access banking. They have no explanation and can't offer any help.”
Another points out that many companies have to make pay-as-you-earn payments to the South African Revenue Service (SARS) by the close of business today. “Is FNB going to refund us for the penalties we face due to this ridiculous service outage?”
A caller to Talk Radio 702 this morning also said he was still not able to bank online.
Andr'e ten Napel, CEO of SS Telecoms and an FNB client, says the company has been inconvenienced by the site being down. He says he cannot check whether payments have been received, and was concerned about meeting SARS' deadline. “Luckily, I paid my suppliers on Friday.”
Related story:
FNB goes offline
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