Sales and service in an ultra-connected world. Let's imagine you are an independent flower shop owner. The flower business has been blooming the last few years and you've been able to expand your business and open a fourth new location! While growing your business is great, you now have four different phone numbers, one going to each location.
You also started offering SMS to your customers for delivery status, but as that's become more popular, you're struggling to keep up as texts go in and out from a single phone. Not to mention the higher volume makes it difficult to communicate with all your delivery drivers.
Some of your best customers have suggested you look at Twitter and other social channels as a means of customer support and order status, but at this point you're struggling to keep you're the phone calls and texts from getting out of control.
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