Johannesburg, 28 Nov 2016
Emerge Queue has just installed its first Qmatic solution in a pharmacy at the Elizabeth Street pharmacy in Welkom. Globally, Qmatic has helped many pharmacy groups streamline their customer journey management, but locally the pharmacy market has thus far been deprived of these cutting-edge technologies.
Peak hours are a well-known phenomenon in the average pharmacy. In order to shorten waiting times and improve efficiency, Qmatic has developed solutions that help pharmacies achieve better management of the customer journey and customer flows. Eugene Swanepoel, Managing Director of Emerge Queue, says: ''We believe that once this industry starts seeing the results of Customer Journey Management tools that it will become a must for companies that seek a competitive advantage. Qmatic has built the hardware and software that works magic in this kind of industry''.
When asked whether there are any other pharmacy groups on the way, Eugene simply smiles and says ''All I can say is ... watch this space''.
Emerge Queue is the sole provider of Qmatic customer experience solutions in South Africa, as well as other neighbouring countries. It is a Qmatic Premium partner and the market leader in South Africa.
For more information on any of its products and services, please visit it at www.emergequeue.com.
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