Every retailer aspires to deliver the frictionless, secure omnichannel experiences they know their customers want. They know their customer won’t tolerate bad experiences. And they know the business value of offering experiences that keep shoppers satisfied and loyal.
But there’s a big difference between aspiring to great things and accomplishing your goals. For some retailers, the surge in contact volumes during the COVID-19 pandemic was overwhelming. For others, it was a catalyst for ambitious digital transformations that have set them up to handle changing customer expectations and a build competitive advantage.
In this eBook, our experts will show you how you can join this new retail CX elite and turn your customer engagement aspirations into everyday realities.
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