If you’re responsible for customer experience at your organisation, there’s every chance your customer authentication process is giving you some sleepless nights.
After all, the way a financial services institution verifies a customer’s identity is pivotal to their experience of the brand. And if these interactions prove too painful, customers can be all too quick to take their business elsewhere.
But you’re not the only one who’s concerned. The legacy knowledge- and token-based authentication processes that can compromise customer experience are also a massive headache for your business’s contact centre and fraud prevention leaders.
Please download our eBook to learn more.
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