Multiple stakeholders play a role in choosing the right customer service platform for your business.
The process involves business leaders, contact centre leaders and managers, and IT teams. Each stakeholder has different priorities that need to be considered before a purchase decision can be made. This can create issues that slow down your software purchase decisions.
Freshworks’ Buyers’ Guide for Customer Service Software defines the key principles behind the software purchase decision, addressing the needs of each stakeholder involved.
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