A quick search for “digital transformation” on Google yields more than 350 000 000 results. The first mention of it was in the early 1990s. The term has run hot and cold numerous times and some are even promoting the abbreviation of “DT”.
All that said, it’s safe to assume that you do not need a lesson in what “digital transformation” is as a concept. What remains unrealised, however, is consensus over repeatable ways to actually achieve the promises talked about for so many years.
This guide is designed to offer a practical look at how ServiceNow accomplished its own digital transformation over the past several years. It’s not meant to offer a rigid set of mandatory checkboxes, but rather “food for thought” as you consider how to formulate your own unique strategy.
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