Ontario-based Dupar Controls has improved the speed and accuracy of its sales order process, thereby catering for the highly-customisable products in its complex manufacturing environment, by implementing SYSPRO.
A subsidiary of the Dewhurst Group, Dupar Controls is a manufacturer and supplier of quality components for the elevator and ATM industries. Dupar was founded in 1958 and employs about 45 people.
Three years ago, Dewhurst and Dupar outgrew their largely ad hoc business platforms. After looking at a variety of ERP software, Dewhurst made the move to SYSPRO.
George Foleanu, Dupar's Manager of IT and Engineering, says: "Before that, we ran the business on various ERP systems, some of them off-the-shelf. In general, we needed a more reliable platform with more technologically-advanced programs that would allow us to control our manufacturing environment and our costs more accurately."
The specific challenge was to improve both the time and accuracy of processing sales orders for highly-customised products. "We're in the custom design and manufacturing business. Our huge variety of components compounds the complexity of our processes, and every product we create is essentially new. Before implementing SYSPRO, we literally had to sit down at the computer, look at a drawing, and create a Bill of Materials. Processing a job took up to eight hours," Foleanu says.
With Dupar's CAD program integrated to SYSPRO, the sales order process is much simpler and many times faster. "All we have to do now," says Foleanu, "is click a button to import the Bill of Materials data from AutoCAD to SYSPRO. After that, we go into the quotations module in SYSPRO and find the already-created quote, which contains the line items and their respective BOMs. From there, we select the customer and update the selling prices on every line. SYSPRO converts the quotes to a sales order, then prints the order acknowledgement and the factory documentation."
One of the reasons SYSPRO is right for Dupar is its out-of-the-box performance. The company didn't want to reinvent a computer system, but still needed some flexibility and control. SYSPRO's support of Microsoft .NET was another great advantage.
Since implementing SYSPRO, Dupar is able to process even the most complex job in about 15 minutes. According to Foleanu, with SYSPRO it takes longer to print the paper, collate it and send it to the shop than it does to create the sales order, related work orders and purchase orders.
"The result of integrating our systems with SYSPRO has been a net savings in time. That's allowed us to channel our employees' intelligence and strength in other directions," Foleanu says. "Our inventory accuracy has improved; we've reduced costs; and we've been able to get product to our customers in a more timely fashion. We're extremely pleased with the result."
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