Merchants, a customer contact centre solutions provider and a wholly owned subsidiary of Dimension Data, and TSYS, one of the world's largest payment-services providers, today announced a joint-venture agreement to deliver a comprehensive range of managed services to financial institutions across Europe, the Middle East and Africa.
The joint venture combines the call centre capabilities of Merchants with TSYS's special business unit known as TSYS Managed Services, both of which specialise in customer-servicing operations, including back-office, cross-selling and up-selling activities for financial institutions engaged in card issuing and merchant acquiring.
The companies have agreed that financial terms of the joint venture will not be disclosed.
The new venture will be called TSYS Managed Services EMEA, and includes existing Merchants centres that comprise more than 200 seats in Milton Keynes, UK, and Barneveld, The Netherlands.
The joint venture is expected to add future centres in other countries throughout Europe and in South Africa.
Adam Foster, General Manager at Merchants, commented: "TSYS and Merchants have been delivering managed services to clients for the past two years. Extending this relationship to a formal partnership is testament to the success of the relationship which has resulted in first-class service delivery for TSYS clients. The combined focus of both parties will continue to be the delivery of the highest quality managed services."
"This agreement strengthens our position to deliver managed services with quality in Europe and the broader region," says David R Figgat, group executive for TSYS Managed Services. "Because of their excellent reputation and dedication to quality, Merchants is an ideal partner to join our global strategy of offering 'best-shoring' and 'right-shoring' choices to our clients."
TSYS established TSYS Managed Services in 2005, integrating the company's contact centres and customer-servicing operations of several subsidiaries and business units into a streamlined division. Since the consolidation, TSYS Managed Services has improved economies of scale and increased the overall scope of services that are available to TSYS clients.
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