Whitepaper: BMC Digital Service Management.
Digital Service Management (DSM) is a new paradigm for IT Service management, based on a forward-looking and human-centric view of how IT is transforming employee productivity and driving innovation in the era of digital services.
In the past, IT services were delivered through IT functions that were in siloes and were driven by process and rigid SLAs.
Today, digital enterprises require a more dynamic and expansive system of service management that includes mobility, cloud, social, and Internet of things (IOT), all delivered via networked digital services and platforms
in a hybrid technology environment.
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