Leading outsourced services provider DigiCall has announced a partnership with administration and software services company Red i Solutions, positioning the partners to offer comprehensive outsourced claims processing to the financial services industry.
Red i Solutions was founded by Devan Reddy, former executive director of IT and claims management for Alexander Forbes Risk Services. The company, which is majority black-owned, combines a strong focus on technology with intimate knowledge of the claims processing environment.
"We understand how business process, people and technology fit together," says Reddy. "Our offering to the financial services industry is based on being able to deliver better, faster services at lower cost, thanks to our ability to develop in-house IT solutions specifically for outsourced claims management."
Red i Solutions chose DigiCall, he says, "because they`re a serious player, having handled the full back-office function for the glass repair industry for several years now. They`re ready to grow their business to new markets and Red I Solutions is the perfect partner to help them expand their offering."
The partnership deal sees Red i Solutions managing DigiCall`s entire technology infrastructure and strategy. Reddy has taken up a seat on the DigiCall board, ensuring a close working relationship.
"We believe the value of outsourcing business in the financial services industry is going to grow rapidly in the next few years," says Reddy. "Insurance is an incredibly IT-intensive business and many companies are approaching the point where they`re either going to have to make significant new investments in technology, or outsource. The level of specialist skill required, combined with the value for money proposition, is going to make outsourcing very attractive."
From DigiCall`s perspective, the partnership with Red i Solutions provides an opportunity for growth as well as better governance and management of de their IT systems. "It`s an important part of our BEE strategy," says MD Willem Clercq. "We`re helping to grow a new company which we believe will become a significant player in the business process outsourcing market."
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