The Department of Social Development partnered with Faranani DocTec, a local OpenText Platinum Partner, to implement OpenText Documentum xCP.
This implementation led to significant improvements in the department's processing times and litigation costs.
As a result, the department was able to reallocate the cost savings towards improving their business services, such as appeals administration, and increasing awareness among potential beneficiaries of social assistance.
These benefits have positively impacted the department's bottom line and overall effectiveness.
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