With Telkom`s new online activation service customers can now order their TelkomInternet service, get their password, connect and within minutes start surfing the Web or send and receive e-mails.
The products available for immediate online activation are: TelkomInternet dial-up access and TelkomInternet ISDN 64k access. Simply visit www.telkomsa.net and click on the online activation link. Other TelkomInternet products will follow soon.
The online registration service automatically populates the TelkomInternet management system and immediately provides the customer with a TelkomInternet username, password and e-mail address for the selected product.
Customers will be able to print or save the set-up instructions for later installation, or download an .ins file which, when run, will set up a dial-up networking connection to TelkomInternet containing relevant subscriber information. The customer will be able to establish a connection to the chosen TelkomInternet product once this process is completed.
With regard to billing, customers have a choice of a direct debit on their bank account, or to be billed on their existing Telkom telephone account.
John Myers, Senior Manager, Telkom ISP Services, said online registration is a critical first step towards a self-care subscriber environment that will allow users to manage TelkomInternet services online without any call centre involvement.
In addition to convenient online activation, TelkomInternet customers will receive unlimited access over analogue or ISDN, an e-mail account with five aliases, and 24-hour technical support at local call rates. The ISDN service also includes 5MB of personal Web space. TelkomInternet provides free virus protection, Web mail and a spam control tool. An added bonus is Telkom`s numerous POPs (points of presence) countrywide which use an 086 number. This allows customers to always connect to the first available POP at the cost of just a local call.
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