Comverse, the world's leading supplier of software and systems enabling network-based multimedia enhanced communication and billing services, today announced that Kyivstar, the largest mobile operator in Ukraine with more than 23 million subscribers, has successfully launched two services - Who Called and Notify Me - from the Comverse Total Call Completion Suite.
The new tools given by these services to the called and calling parties can significantly increase the call completion rate in the network. This marks the largest European deployment to date of the Comverse Notify Me solution for callers.
"We launched these Comverse Total Call Completion Suite services because every call is important to us and we want our users to consistently benefit from the best experience possible," said Alexey Kireev, Head of the Product Development Department at Kyivstar.
"Both parties receive key information about missed calls that empowers them with new capabilities that lead to the call's completion. This improvement of service is one of the ways that we enrich people's everyday lives by enabling them to communicate more freely and more effectively."
The Comverse Total Call Completion Suite services deployed by Kyivstar include Who Called and Notify Me. Who Called delivers information about missed calls that the handset does not report, ensuring that the called party never misses the opportunity to know about all calls missed while unreachable (handset off, out of battery, out of service range). Notify Me provides a better customer experience for the caller, sending an SMS the moment that the person they are trying to call becomes reachable. Without having to redial repeatedly until the call can go through, the caller now is assured of the ability to connect with the desired party at the soonest possible moment with a single click. Both services provide extra value to users and pave the way to a higher rate of call completion for the service provider. The suite's next-generation platform is based on the Comverse InSight Open Services Environment.
"Comverse Call Completion services increase customer satisfaction and create a coherent call flow that can help to monetise every call attempt, proving itself with a fast ROI," said Benny Einhorn, President of Comverse EMEA. "Voice revenues typically account for approximately 80% of operator income, and due to the vast scale involved with a Tier-1 operator like Kyivstar, increases in voice usage and call completion can yield a significant increase in revenues."
Share