Citigroup looks to IBM

Citigroup today announced that it has entered into an agreement with IBM to explore possible uses for IBM Watson, HPC Wire reports.

Under the agreement, Citi will examine the use of deep content analysis and evidence-based learning capabilities found in IBM Watson to help advance customer interactions, and improve and simplify the banking experience.

Citi is working to be the leading digital bank, providing customers with the latest technology to enhance and facilitate service. Citi will evaluate ways that IBM Watson technologies can help analyse customer needs and process vast amounts of up-to-the-minute financial, economic, product and client data.

Watson's claim to fame rests in its evidence-based learning capacity and content analysis capability, Fierce CIO writes.

"We are working to rethink and redesign the various ways in which our customers interact with money," said Don Callahan, Citi's chief administrative officer and chief operations and technology officer. "We will collaborate with IBM to explore how we can use the Watson technology to provide our customers with new, secure services designed around their increasingly digital and mobile lives."