New Island Technologies, a distributor of BMC in Sub Saharan Africa, has confirmed that the BMC Helix Platform is now available in SA.
The announcement of the in-country roll-out of BMC Helix provides partners and customers access to the first cloud-native, micro-services-based platform hosted on AWS.
With BMC Helix, BMC is delivering what it calls the only intelligence-enriched, integrated IT service management (ITSM) and IT operations management (ITOM) platform.
Building on cognitive service management (CSM) capabilities, BMC Helix includes both ITSM and ITOM capabilities enabling organisations to proactively and predictively discover, monitor, optimise, remediate, and deliver an omni-channel service experience for IT and line-of-business.
These services will be delivered out of the AWS Cloud Datacentres in Cape Town.
Marten van Heerden, head of Solutions at New Island Technologies, says enterprises are experiencing a ‘tech tsunami’ with trends such as multi-cloud, IOT, multi-channel, DevOps, AI, ML, and bots creating complexities in their IT landscapes.
To help manage this complexity, BMC is converging ITSM and ITOM capabilities into a unified BMC Helix platform to deliver the next-gen service experience for an autonomous digital enterprise.
“The fact that they are able to access the solution off of a local cloud instance through New Island, a local distributor, ensures customers can maintain the data sovereignty often required for hosting solutions in the cloud,” added Van Heerden.
With the addition of the ITOM portfolio, BMC has added the BMC Helix Remediate, BMC Helix Optimize, and BMC Helix Monitor solutions to the BMC Helix suite.
According to Van Heerden, with these services customers can automatically discover unknown assets across multi-cloud and on-prem environments; proactively and predictively monitor events, alerts, and anomalies; uncover and remediate security vulnerabilities; optimise capacity and cost across an organisation’s multi-cloud landscape; and provide an omni-channel service experience for the enterprise – from IT to line-of-business.
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