Johannesburg, 02 Sep 2013
Blue Pencil, a leader in the provision of SAP Solution Manager services, was requested by SAP Active Global Support (AGS) to be part of a selective team to pilot a project for SAP Solution Manager as a Managed Service (SMaMS).
SAP AGS invited only three Run SAP partners worldwide to participate in this pilot to test the concept of SMaMS for potential rollout globally. Blue Pencil tested the concept internally and with two reference customers, an exercise that provided the necessary expertise for the company to be able to deliver according to client requirements in the future.
"Blue Pencil has enjoyed a healthy relationship with SAP AGS and their global SAP Solution Manager team for some time. This has been built on mutual respect and Blue Pencil's ability to deliver new SAP technologies to the market. This pilot opportunity has given us the chance to assist SAP AGS with a new product offering and create a service for the SAP SME customer base that will enable them to benefit from the SAP Solution Manager toolset backed by the expert guidance from our ALM team," says Graham Henderson, Head, ALM / SAP solution manager business unit.
SAP AGS will begin actively marketing the SMaMS concept throughout the EMEA (Europe, Middle East and Africa) region from November 2013 and Blue Pencil will be joining them at various events throughout the region to market this concept.
SMaMS will provide for two scenarios: Self Service and Full Service. In both instances, the Run SAP Partner will set up the technical infrastructure and host SAP Solution Manager to which the customer SAP Landscape will be connected. In the Full Service scenario, the partner will provide all SAP Solution Manager Services related to the customer, while the Self Service model allows for the customer to manage their ongoing SAP Solution Manager services internally, limited to Application Incident Management, Maintenance Optimiser, Solution Documentation and Service Delivery (EWA and SLR).
SAP AGS is introducing this SMaMS model to enable customers to access multiple SAP Solution Manager functionalities without the need for upfront investment. Run SAP partners like Blue Pencil have extensive experience in implementing, managing and supporting SAP Solution Manager and can provide smooth and reliable support services to hosted customers, in line with customised service level agreements. This radically reduces the time and cost required to utilise SAP Solution Manager functionalities and allows customers to reap the value of this proven platform for building and running SAP like a factory.
Blue Pencil specialises in SAP Solution Manager implementations as well as the optimisation and operational support of the SAP Solution Manager landscape. The company has multiple customer reference sites and assists companies to "Run SAP like a factory".
Blue Pencil has developed sound methodologies to support the rollout and adoption of SAP Solution Manager into organisations of all sizes. Its large customer base and strong project history across multiple industries has enabled it to fine-tune execution of the Run SAP methodology. By continuously striving to be the most knowledgeable in all these areas, Blue Pencil has become a market leader in providing SAP Solution Manager services.
Blue Pencil consultants receive continuous training and currently hold 50 certifications, ensuring they have up-to-date skills sets in the evolving E2E operations environment, as a complement to their vast business knowledge and expertise.
As a leading company in the SAP Solution Manager field, Blue Pencil works closely with SAP AGS, is involved in few functionality ramp-up activities, and has representation on the Steering Committee for the local SAP Solution Manager User Group, as well as being part of various global exclusive partner forums designed to drive the use of SAP Solution Manager worldwide. The company was a 2012 finalist in the Global Pinnacle Awards for Run SAP and is the only local partner to provide the SAP Solution Manager Roadmap service to clients in collaboration with SAP AGS.
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