The recent bad weather in Gauteng, which is set to continue over the weekend, has resulted in Telkom being inundated with large volumes of fault reports.
In a statement issued yesterday, Telkom managing executive for network service management Thami Magazi says the heavy rains and electrical storms resulted in service disruptions across the province. This, in turn, "has led to Telkom`s customer fault-reporting centres experiencing a steady increase in call volumes".
In addition, Magazi says "a large number of progress-related enquiries are also coming through to these centres, resulting in a longer waiting time. Telkom is mobilising all available technicians to work additional hours in order to address outstanding faults as expeditiously as possible."
However, he has urged customers not to keep calling the company to check on the progress of the faults they have reported.
"It would be very helpful if customers limit their progress enquiry calls. Due to high call volumes, Telkom`s response time to attend to the faults during this period is longer than usual."
Magazi goes on to ask customers to only use ICASA-approved handsets and modems that have adequate lightning protection. He also requests clients to unplug and then restart their PCs and modems if they freeze up after electrical storms.
Related stories:
Telkom hit with ultimatum
Regulatory uncertainty cripples telcos
Telkom denies DA`s claims
Share