The use of the Internet by banks has been to provide static information about the institution and their products. The application of Internet banking has transformed this methodology over time, with banks now being able to provide a complete online banking service in support of its physical branches. Virtual banks, however, remain in a class of their own, relative to the offerings of traditional brick-and-mortar banks and the list of attributes to the accounts offered by virtual banks is extensive.
This is true to the vision of newly re-launched 20twenty; it has set out to empower customers by providing its services on the basis of a differentiated, low-cost service model overlaid by an attitudinal approach to a totally encompassing end-to-end customer experience rather than mere quality of customer service.
20twenty is all about being an everyday transactional bank with a twist of 21st century logic.
It is in this vision that Hewlett-Packard (HP) is a supporter of innovation and a proud technology partner to 20twenty. HP has evolved from being predominantly known as a PC and printer company into a technology solutions provider to consumers, businesses and institutions globally.
"HP is passionate about its technology partnership with 20twenty and co-creating this extraordinary-experience for current and prospective customers," said Allan Johns, Financial Services Industry Enterprise account manager, HP South Africa. We don`t only see it as a partnership with 20twenty, but a partnership with the financial services industry as a whole."
20twenty has chosen to standardise its entire hardware, software and solutions infrastructure, using HP technology. HP will provide the technology platform that will be key to 20twenty`s return to the banking arena.
"Financial institutions in SA are constantly in competition for market share and HP understands their need for reliable and adaptive technology, coupled with a passion for innovation," concludes Johns.
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