Im Roark Raman, from AWS. I am the Amazon Connect Specialist focusing on emerging markets in the EMA region. I have over 20 years of experiences in the technology and customer experiences industry. My background includes solutions architecture, advisory and business development. I have worked across countries such as South Africa, United Kingdom, Canada, Netherlands and Australia. Relying on my experience in product development, sales, marketing and service creation I have developed a vision in creating and launching products and services offerings tailored to client demand. My time away from work is treasured family time with healthy mix of boxing, cycling and F1.