Find out why WhatsApp is taking over traditional service channels like phone and emails
See how Freshworks as a WhatsApp Business Solution provider can help you
Learn how to get started with WhatsApp Business API for customer service
Get real-world examples on how Freshworks' customers are using AI chatbots on WhatsApp to improve CSAT & ROI
This event is for enterprise professionals tasked with customer service and experience including:
CX specialist, CX manager, CX Leader, Customer services manager, Customer support manager, IT operations head, Client advocacy lead , Client care manager, Contact centre operations manager, Client retention director, Chief Digital Officer
Agenda
The rise of WhatsApp as a key channel
Bhalakumaran Rajasekaran, Associate Program Manager, Freshworks
Changing trends in social media, messaging and customer engagement
Roger Koch, Personalisation Programme Manager, Clicks
Bhalakumaran Rajasekaran, Associate Program Manager, Freshworks
The Freshworks WhatsApp Business API, what it offers, how to integrate it, and how real world customers have deployed it to improve customer service
Bhalakumaran Rajasekaran, Associate Program Manager, Freshworks
About Freshworks
Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close and keep their customers for life. We believe your business deserves better software – software that’s ready to go, easy to set up and use, and requires minimal customisation – backed by our world-class support. Today, over 40 000 customers trust our software to run their business.
Visit: www.freshworks.com
